Refund policy

Return & Exchange Process

For products that meet the conditions for return or exchange, please contact us via email within 14 days from the date of receipt and provide the following relevant information for review:

  1. Order Number:

  2. Purchaser Name:

  3. Name and Quantity of Product(s) for Return/Exchange:

  4. Reason for Return/Exchange:

  5. Return/Exchange Shipping Address, Contact Phone Number, and Contact Person Name:

  6. Whether the product has been opened:

  7. Photos of the product (to verify item integrity)

  8. Name and Transaction ID for PayMe or PayPal (if used for payment)

     

Non-Returnable / Non-Exchangeable Conditions

  • Requests made more than 14 days after the receipt date.

  • Opened or damaged products that affect re-sale.

  • Discounted items or items purchased with membership points.

  • Items returned without prior application/approval.

  • Items explicitly marked as non-returnable and non-exchangeable on the official website.

Refund Information

  • Under normal circumstances, refunds will be credited back to your payment account within 15 working days after receiving and approving the returned product.

  • The refund amount is based on the actual amount paid.

  • All shipping fees are non-refundable.

  • Return and round-trip shipping costs must be borne by the customer for personal returns or refused deliveries after dispatch.

  • Free gifts included in the order must be returned together; otherwise, the retail value of the gift will be deducted from the refund.

  • Promo codes or shopping credits used on returned orders cannot be reused.

  • For orders involving add-ons, bundle discounts, or gift-with-purchase promotions:

    • If only the main product is returned, the retained add-on item will be charged at its original price.

    • If the remaining items no longer meet the promotional threshold, retained products will revert to original prices, and the difference will be deducted from the refund.

    • Add-on items, promotional items, and limited-time/limited-quantity items are non-returnable and non-exchangeable.