Shipping policy

Delivery Time

Under normal circumstances, products will be dispatched within 8–14 business days after order confirmation (business days are Monday to Friday; shipments cannot be arranged on weekends or public holidays). Customers will be notified via email once the order is shipped.

During promotional and free-shipping periods, holidays, or under severe weather conditions, order processing may take longer.

Once the order payment is completed, details such as the delivery address, phone number, or scheduled delivery time cannot be changed directly through the system; customers must contact SF Express on their own.

Order Cancellation

Customers may cancel orders on their own. However, please note that once an order status is "Confirmed," it can no longer be canceled. In this case, after contacting via email and if the order has already been shipped, you must apply for a return after receiving the product.

Please note: Refusing home delivery, failing to pick up parcels, or similar actions that cause operational difficulties may result in the store reserving the right to decline future transactions or cancel membership privileges.

  1. Cancellation Application:

    • LoggedIn Members: After completing the order, go to Official Website > My Account > Orders, locate the order, and click "Cancel Order."

    • Non-LoggedIn Customers: After completing the order, sign up or log in using the email address used during purchase, then go to Official Website > My Account > Orders, locate the order, and click "Cancel Order."

  2. Refund: Upon successful cancellation, refunds will be issued back to the original payment method.

Pre-Purchase Notice

(Delivery Regulations)

  • Please enter the recipient's phone number and delivery address accurately. If delivery fails due to incorrect information, additional shipping fees will be charged to the customer.

  • If you need to change the delivery method or address after placing an order, you must notify via email, and additional charges will apply.

  • Please confirm product options and quantities before purchasing. Once payment is successful, changes to order contents, additions, or order merging cannot be made.

  • If a customer refuses to accept the parcel after dispatch, any additional expenses and shipping fees incurred will be deducted from the refund.