Terms of service
Welcome to this online store. This store primarily sells skincare and related beauty products. By browsing this website, creating an account, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions (the “Terms”). If you do not agree, please do not use this website or place an order.
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1. Definitions
**“We / the Store”** means the operator of this online store.
**“You / the Customer”** means any person who browses the website, places an order, or uses our services.
**“Products”** means the skincare products, sets, and related goods sold by the Store.
**“Website”** means this online store and its related pages, applications, or sales channels.
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2. Eligibility and Accounts
2.1 You must be at least 18 years of age, or have obtained a guardian’s consent and have that guardian place the order on your behalf.
2.2 Account information must be true and complete. The Store is not responsible for failed shipment, delay, or loss caused by incorrect information.
2.3 You must keep your login details secure. Orders placed through unauthorised use of your account will, in principle, still be treated as valid.
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3. Product Information and Use (Skincare-Specific Terms)
3.1 Product images, colour, texture, and packaging are for reference only. The item you receive shall prevail. Slight differences due to batch, lighting, or screen display do not constitute a mismatch of goods.
3.2 Product claims are based on brand information, ingredient descriptions, or published test results. They are for general skincare use only, **are not medicines, medical devices, or medical advice**, and do not replace advice from a qualified physician or pharmacist.
3.3 Results vary by skin type, climate, lifestyle, and correct use. Individual results may differ from promotional or clinical data.
3.4 Before using a new product, we recommend a patch test behind the ear or along the jawline. If redness, itching, stinging, or other discomfort occurs, stop use immediately and seek medical advice if needed.
3.5 If you are pregnant, breastfeeding, have sensitive skin, a skin condition, or are taking medication, consult a professional before ordering. The Store does not guarantee against personal allergy or adverse reaction.
3.6 Store products as labelled (avoid heat, direct sunlight, and contamination) and use them within the recommended period. Hygiene and storage after opening are your responsibility.
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4. Orders, Pricing, and Payment
4.1 Website prices generally indicate whether tax is included. Shipping, remote-area surcharges, and payment fees will be shown at checkout.
4.2 The Store may adjust prices due to cost, exchange rates, promotions, or system error. Orders that have been confirmed and paid will, in principle, be honoured at the price paid.
4.3 In the event of an obvious pricing error (for example, an abnormally low price), the Store may cancel the order and issue a full refund, without further compensation.
4.4 An order is formed only after the Store confirms stock and receipt of payment. An automatic confirmation email does not by itself complete the contract.
4.5 The Store may refuse, cancel, or limit any order (including bulk, resale, irregular data, or suspected fraud).
4.6 Promotions, discount codes, and gifts are subject to the rules of the relevant campaign, may not be combined unless stated otherwise, and cannot be exchanged for cash.
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5. Dispatch and Delivery
5.1 Dispatch times, serviceable areas, and shipping fees are as shown at checkout and in the shipping information. Pre-orders, stock shortages, or campaign periods may cause delay.
5.2 Risk passes when the goods are handed to the courier or delivered as agreed. Please check your delivery details. Costs arising from a wrong address, failed delivery, or refusal of the parcel may be borne by the Customer.
5.3 In cases of force majeure (including natural disaster, epidemic, customs, or courier disruption), delivery may be delayed. The Store will try to notify you but is not liable for delay damages.
5.4 Some products may be subject to import/export or local regulations. For cross-border orders, taxes, duties, and customs clearance are the recipient’s responsibility unless otherwise agreed.
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6. Inspection, Returns, Exchanges, and Refunds (Hygiene Limits for Skincare)
6.1 Please inspect the outer box, seals, batch, and quantity on receipt. For obvious damage, wrong items, or shortage, notify the Store **within 48 hours of receipt**, with photos or video, so we can assist.
6.2 For hygiene and safety reasons, returns or exchanges are generally not accepted in the following cases:
- the product has been opened, used, or had its hygiene seal or anti-counterfeit label removed;
- issues that are not product defects, such as “did not suit my skin,” “dislike of scent/texture,” or “results fell short of expectations”;
- sale, clearance, gift, split-set, or customised items;
- products close to or past expiry (except where this was clearly stated at the time of order).
6.3 For Store error, serious defect, or transit damage, after confirmation we may arrange an exchange or refund. Return shipping in such cases will be borne by the Store using the method we specify.
6.4 Approved returns must include the product, gifts, invoice, and original packaging in complete condition, and must be sent back as instructed. After inspection, refunds will be made to the original payment method. Timing depends on the bank or payment platform.
6.5 Mandatory consumer rights under applicable law (such as a cooling-off period in the relevant territory) prevail over any stricter part of these Terms. However, opened skincare products often do not qualify for unconditional returns on hygiene grounds. The applicable local law and the Store’s instructions for that order shall prevail.
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7. Intellectual Property
Trademarks, copy, images, videos, layout, and product materials on the Website belong to the Store or its licensors. They may not be copied, reproduced, adapted, or used commercially without written consent.
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8. Limitation of Liability
8.1 To the extent permitted by law, the Store is not liable for: indirect, consequential, profit, or data loss; damage caused by improper use, allergy, or failure to follow instructions; or failure of third-party logistics, payment, or platform services.
8.2 The Store’s total liability in respect of any single order shall, in principle, not exceed the amount actually paid for that order.
8.3 Nothing in these Terms excludes liability that cannot be excluded by law (including liability for fraud or liability that statute requires to remain).
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9. Privacy
The Store collects and uses personal data in accordance with its Privacy Policy, for order processing, customer service, logistics, and (where consent is given) marketing. Please refer to the Privacy Policy on the Website.
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10. Promotions, Membership, and User Content
10.1 Points, membership tiers, and campaign rules may be changed at any time. Benefits already validly earned before a change will be handled under the rules then in force.
10.2 Content you submit in reviews or messages must be lawful and truthful, must not infringe others’ rights, and must not make false efficacy claims. The Store may remove inappropriate content.
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11. Amendments and Severability
11.1 The Store may update these Terms. Updates take effect when published. Please review them regularly. Continued use of the Website or placing an order constitutes acceptance of the updated version.
11.2 If any provision is held invalid, the remaining provisions continue in effect.
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12. Governing Law and Disputes
These Terms are governed by the laws of the Store’s place of operation (the specific jurisdiction will be stated on the Website). The parties should first try to resolve disputes amicably. If that fails, the matter shall be submitted to the courts of that place with jurisdiction, or to such other dispute-resolution process as the law requires.
13. Contact Us
If you have questions about an order, a product, or these Terms, please contact the Store using the email address on the Website or the details in your order confirmation, and include your order number so we can follow up.
**Last updated: 9 September 2026**